Return and Shipping Policy
Shipping Policy - We Ship Fast!
- We offer flat rate $4.99 shipping on orders less than 2 pounds, and $6.99 on orders over 2 pounds.
- Free Shipping offers are limited to the continental United States.
- Order processing time is 1-2 business days.
- Standard delivery times vary based on location but are usually completed within 4-6 business days.
- Priority delivery times vary based on location but are usually completed within 2-4 business days.
- For UPS 2-Day shipping, the order must be placed before 2:00 PM PST Monday through Thursday in order for it to be delivered within the 2 business days.
- An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.
Return | Cancellation Policy
Our Happy Customer Guarantee
We are True Blue in our policies and want you to be happy with your purchase.
Please contact our Customer Service Team about how to best handle your product issues and let us make it right!
Call (323) 933-9842 or email orders@truebluepets.com
Sales Tax Policy
Tax is included in orders shipped to the state of California. We will refund it on returns.
